.
Speak gently to the erring ones,
They must have toiled in vain;
Perchance unkindness made them so;
O win them back again.
Speak gently, ’tis a little thing,
Dropped in the heart’s deep well;
The good, the joy that it may bring,
Eternity shall tell.
(Hymn 315 – verses 2 & 3 from the Christian Science Hymnal)
Christian Science Canberra 
great advice🙏😊
Listen first and speak gently. Sometimes just a smile is ‘speaking gently’.